MS Dynamics CRM Consultant
CapgeminiPune, Maharashtra, India
Posted April 1, 2026
Full Time
About the Company
Capgemini is a global leader in partnering with companies to transform and manage their business by harnessing the power of technology.
Job Description
We are seeking an experienced MS Dynamics CRM Consultant to drive solution design, configuration, integration, and end-to-end testing of customer service and interaction management features within Microsoft Dynamics 365.
Requirements
- 6–12 years of experience in MS Dynamics CRM / Dynamics 365 CE.
- Strong experience in Omnichannel for Customer Service, Contact Center, or Unified Routing
- Plugins and Custom Workflow Activities (C#) – optional but beneficial.
- Good to have: Hands-on experience with Power Platform (Power Automate, Power Apps).
- Knowledge of Chatbots / Virtual Agents (Power Virtual Agents)
Benefits
- Competitive salary
- Performance-based bonuses
- Comprehensive benefits package
- Career development and training opportunities
- Flexible work arrangements (remote and/or office-based)
- Dynamic and inclusive work culture within a globally renowned group
- Private Health Insurance
- Pension Plan
- Paid Time Off
- Training & Development