Collections Team Leader

Capital on Tap is a fintech company that provides an all-in-one business credit card and spend management platform. They are seeking a Collections Team Leader to lead and support a team of up to 8 agents to deliver fair customer outcomes and excellent service.

Requirements

• Extensive leadership experience in multi-channel Collections environments, including management of UK and US portfolios (credit card or SME lending preferred).
• Strong knowledge of regulatory frameworks including GDPR, FCA, Consumer Duty, insolvency, and the Equalities Act.
• Proven ability to develop, engage, and motivate teams across remote, hybrid, and onsite settings.
• Strong analytical, communication, negotiation, and critical thinking skills with a proactive problem-solving approach.
• Experienced in managing high volumes, complex cases, performance challenges, and supporting vulnerable customers in risk-sensitive situations.

Benefits

• Private Healthcare including dental and opticians services through Vitality
• Worldwide travel insurance through Vitality
• Anniversary Rewards (£250, £500, £750, 4-week fully paid sabbatical)
• Salary Sacrifice Pension Scheme up to 7% match
• Octopus EV Salary Sacrifice Scheme
• 28 days holiday (plus bank holidays)
• Annual Learning and Wellbeing Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan
• 6 free therapy sessions per year
• Dog Friendly Offices
• Free drinks and snacks in our offices