Customer Communications Officer

We are looking for a talented and tech-savvy Customer Communications Officer (CRM) to join our team. This is a hybrid role that blends creative storytelling with data-driven marketing. You will not only craft compelling messages but also ensure they reach the right customer at the right time through sophisticated targeting.

Requirements

• Recent graduate or up to 2 years of experience in a communications or growth marketing role
• Data-curious mindset with a keen interest in understanding customer behaviour
• Excellent verbal and written communication skills, including copy editing and proofreading
• Experience with any CRM or email marketing platform is a big plus (e.g Customer.io, Braze, Hubspot), but a proactive willingness to learn is essential.

Benefits

• Private Healthcare
• Worldwide Travel Insurance
• Dental Cover
• Salary Sacrifice Pension Scheme up to 7% match
• 28 days Holiday (Plus Bank Holidays)
• Annual Learning Budget
• Enhanced Parental Leave
• Cycle to Work Scheme
• Season Ticket Loan
• 6 Free Therapy Sessions Each Year
• Dog Friendly Offices
• Free Drinks and Snacks In Our Offices