TVC - Health Care Advocate (Veterans Services Representative I)

The Texas Veterans Commission (TVC) is seeking a Health Care Advocate (Veterans Services Representative I) to serve as a liaison between veterans and the U.S. Department of Veteran Affairs (VA) to resolve access issues involving VA health care related services.

Requirements

• Interviews veterans and their dependents to provide services, counseling, and assistance in obtaining VA health care benefits, rights, and entitlements.
• Reviews supporting information for complaints from veterans and develops a plan for successful resolution in a timely manner.
• Consults with TVC staff, VA Patient Advocates, medical, and legal staff to gather pertinent evidence to resolve veteran health care related issues.
• Understands and applies VA rules and regulations when reviewing VA documentation and veterans' medical information.
• Understands and is experienced navigating the VA Health Care System, including working knowledge of medical terminology and VA Health Care System resources and routines.
• Counsels veterans and their families to obtain other supportive services.
• Works under moderate supervision, analyzes and solves problems; researches, gathers, and documents information, determines best course of action to solve veteran's concerns and to communicate effectively with all parties involved.

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Health Insurance
• Life Insurance
• Dental Insurance