Join Capricorn as a Credit Services Officer and play a vital role in ensuring our Members stay informed and on track with their payment obligations, helping them thrive within the Capricorn community.
Requirements
- Managing credit services and collection activities
- Following up overdue accounts and negotiating payment outcomes.
- Analysing receivables and assisting with reconciliations and reporting
- Liaising with members and internal teams to resolve account queries
- Monitoring customer accounts, including following up outstanding balances to minimise overdue debt
- Resolving account queries and disputes in a professional and timely manner
- Making and receiving collection calls to follow up on outstanding invoices and overdue accounts
- Working closely with internal teams to resolve billing or account issues
- Ensuring compliance with company policies and procedures
- Working closely with members to understand their financial circumstances and agree on suitable repayment arrangements
Benefits
- Paid parental leave
- Work flexibility
- Development Opportunities
- Free gym membership near the office
- Discounted private health benefits
- Inclusive working from home kits
- Reward and recognition program
- Wellness program
- Additional leave purchase