Credit Services Officer

Join Capricorn as a Credit Services Officer and play a vital role in ensuring our Members stay informed and on track with their payment obligations, helping them thrive within the Capricorn community.

Requirements

• Managing credit services and collection activities
• Following up overdue accounts and negotiating payment outcomes.
• Analysing receivables and assisting with reconciliations and reporting
• Liaising with members and internal teams to resolve account queries
• Monitoring customer accounts, including following up outstanding balances to minimise overdue debt
• Resolving account queries and disputes in a professional and timely manner
• Making and receiving collection calls to follow up on outstanding invoices and overdue accounts
• Working closely with internal teams to resolve billing or account issues
• Ensuring compliance with company policies and procedures
• Working closely with members to understand their financial circumstances and agree on suitable repayment arrangements

Benefits

• Paid parental leave
• Work flexibility
• Development Opportunities
• Free gym membership near the office
• Discounted private health benefits
• Inclusive working from home kits
• Reward and recognition program
• Wellness program
• Additional leave purchase