Vice President of Customer Success
CaptivateIQAustin, Texas, United States • California, United States
Posted December 11, 2025
225000 - 300000 USD year
About the Company
CaptivateIQ is a leading provider of sales commission automation solutions, offering a flexible and scalable platform to manage complex, variable-based commission plans. By centralizing data from disparate sources and providing powerful reporting and analysis tools, CaptivateIQ helps companies streamline their sales commissions process, reduce errors, and enhance sales performance. Trusted by industry leaders like Shutterstock and Gong, the company's innovative approach sets it apart in the SaaS space.
Job Description
CaptivateIQ is seeking a Vice President of Customer Success to lead the next era of how our customers achieve value - across products, personas, and segments. This executive will own renewals, expansion, long-term retention, and value realization across Enterprise, Mid-Market, SMB, and Digital CS motions, guiding customers through a measurable Customer Value Journey that connects adoption to ROI and business impact.
Requirements
- 12+ years in post-sales or Customer Success leadership, including 5+ years leading multi-segment organizations in enterprise SaaS.
- Direct ownership of renewals and expansion quotas with a track record of improving NDR, reducing churn, and driving commercial accountability.
- Experience designing and scaling CS operating models, including digital/tech-touch, enterprise high-touch, and pooled MM/SMB motions.
- Deep experience leading CS through multi-product expansion and building outcome-based customer engagement frameworks.
- Strong operational acumen in forecasting, metrics, systems design, and risk management.
- Executive presence with the ability to coach teams and influence C-suite customers through structured, value-centric storytelling.
- Demonstrated success partnering across Product, Sales, and Services to deliver integrated customer outcomes.
- Track record of building high-performing, empowered teams through clarity, accountability, and empathy.
Benefits
- 100% of medical, dental, and vision covered including 75% for dependents (US-ONLY)
- Flexible vacation days and quarterly mental health days
- One-time expense on 1-year work anniversary (US-ONLY)
- Annual stipends for professional development and caretaking (US-ONLY)
- 401k plan to participate in and save towards the future (US-ONLY)
- Newest Apple products
- Employee Resource Groups (ERGs) to support and celebrate the shared identities and life experiences of communities within CaptivateIQ.