Technical Support Manager (Tier-2)- NY Based

We're looking for a bright, passionate, and talented Technical Support Manager to support our customers and worldwide teams in the use of Carbyne's platform. The Technical Support Manager (Tier-2) is a critical component of Carbyne's Technical Support team, providing advanced support and leadership within our Tier-2 technical support team.

Requirements

• Minimum of 5 years in Technical Support/Network Engineering roles
• At least 2 years in a leadership or management capacity within a SaaS or global tech company
• Strong proficiency in Jira, Zendesk, monday.com, and similar platforms
• Advanced knowledge of monitoring and network troubleshooting tools
• Expertise in network protocols, IP technologies, cloud platforms, and database management
• Demonstrated leadership skills with the ability to manage, mentor, and develop a team of technical support engineers
• Excellent problem-solving skills, with a track record of managing complex technical issues and driving resolutions

Benefits

• Comprehensive healthcare
• 401(k) matching
• Unlimited vacation days
• Parental leave
• Health & wellness perks
• $100 monthly allowance for phone and internet
• Remote-friendly perk: One-time $400 home office stipend