Manager, Technical Support Engineering - East

Tines is seeking a Manager, Technical Support Engineering to lead a team of Technical Support Engineers, drive technical excellence, and improve support processes. The ideal candidate has 5+ years of technical support experience, 2+ years of people management experience, and strong troubleshooting and problem-solving skills.

Requirements

• 5+ years of experience in providing technical support for enterprise software solutions
• 2+ years of people management or team leadership experience on a technical support engineering team
• Excellent troubleshooting and problem-solving skills, with a deep understanding of troubleshooting methodologies and best practices
• Experience working with REST APIs, scripting, and containers
• Passion for working with technical customers and guiding teams to resolve complex issues
• Ability to analyze support trends and implement strategies to enhance customer and engineer experience
• Strong collaboration and communication skills to interact effectively with customers, internal stakeholders, and executive leadership
• Familiarity with security automation, IT workflows, or related domains
• Examples of leveraging AI to increase productivity or enhance service offerings
• Experience providing technical support to US Federal or Public Sector organizations

Benefits

• Target Annual Compensation: $130-145K
• Equal employment opportunities to all employees and applicants for employment without regard to various protected characteristics