Technical Support Engineer - East

Tines is looking for a Technical Support Engineer to provide technical support and consultation to customers and colleagues. The role involves troubleshooting and diagnosing technical issues, providing timely resolutions, and ensuring customer satisfaction.

Requirements

• Two years plus of technical support experience in automation or a related field
• Experience troubleshooting in a web-based environment, including HTTP, SSL, and basic networking
• Experience with APIs, interpreting API documentation, and SDKs
• Excellent communication, analytical, and troubleshooting skills
• Experience handling inbound technical customer requests in various form channels (chat, email)
• A proven track record of customer empathy, urgency, and technical competency
• Self-motivated, goal-oriented, excellent organizational skills, and superior time management skills
• Familiarity with at least one modern programming language, such as Python, TypeScript, or Ruby
• Familiarity with query languages such as SQL, and GraphQL
• Ability to communicate complex technical concepts to non-technical and technical stakeholders alike

Benefits

• Target Annual Compensation: $85-95K