Technical Support Engineer - West

Tines is looking for a Technical Support Engineer to provide technical support and consultation to customers and colleagues. The role involves troubleshooting and diagnosing technical issues, providing timely resolutions, and ensuring customer satisfaction. The successful candidate will have two years plus of technical support experience in automation or a related field and experience with APIs, interpreting API documentation, and SDKs.

Requirements

• Two years plus of technical support experience in automation or a related field
• Experience troubleshooting in a web-based environment, including HTTP, SSL, and basic networking
• Experience with APIs, interpreting API documentation, and SDKs
• Excellent communication, analytical, and troubleshooting skills
• Experience handling inbound technical customer requests in various form channels (chat, email)
• A proven track record of customer empathy, urgency, and technical competency
• Self-motivated, goal-oriented, excellent organizational skills, and superior time management skills
• Familiarity with at least one modern programming language, such as Python, TypeScript, or Ruby
• Familiarity with query languages such as SQL, and GraphQL
• Ability to communicate complex technical concepts to non-technical and technical stakeholders alike

Benefits

• Paid Time Off
• 401k Matching
• Retirement Plan