Technical Support Engineer (On-site)
Tech HoldingAhmedabad, Gujarat, India
Posted March 17, 2026
Full Time
About the Company
We are a full-service consulting firm that was founded on the premise of delivering predictable outcomes and high-quality solutions to our clients.
Job Description
We are seeking a proactive and customer-focused Technical Support Engineer to provide responsive, expert support for international clients. The role involves delivering support via voice, email, chat, and remote desktop tools, troubleshooting and supporting end-user software, hardware, and network issues, and documenting issues and resolutions clearly in the help desk knowledge base.
Requirements
- Proven experience supporting Active Directory, Office 365 (Outlook), and Microsoft O365 administration
- Basic to advanced Windows and application troubleshooting
- Familiarity with technical terms and protocols (e.g., DNS, DHCP, VPN)
- Knowledge of ticketing systems, SLA tracking, and escalation procedures
- Experience with server/network monitoring tools and backup utilities
- Must have on-call support experience and ability to multitask under pressure
- Strong verbal and written communication skills, especially in English
- Prior experience supporting international clients (preferred)
- Basic knowledge of AWS and Linux is a plus
- Customer-first mindset with high emotional intelligence
- Strong time and task management skills
Benefits
- Learning & Development Opportunities
- Two rotational week-offs
- Employee + Family Health Insurance
- Various leave types for work-life balance
