The Desktop Support Technician provides front-line technical support to staff across the organization, ensuring reliable access to systems, devices, and applications that support patient care and daily operations.
Requirements
- Deliver timely and professional technical support to staff across the organization.
- Troubleshoot hardware, software, and system issues to minimize disruption to operations and patient care.
- Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals.
- Support user access to systems including EHR (Epic), email, VPN, and other platforms.
- Troubleshoot basic network and connectivity issues including Wi-Fi and VPN
- Follow organizational policies related to IT security, HIPAA, and data protection.
- Document issues, resolutions, and processes in the help desk system.
- Maintain clear and updated technical documentation.
- Provide guidance and basic training to users on system use and best practices.
Benefits
- Generous Paid Time Off
- 401k Matching
- Health Insurance
- Dental Insurance
- Vision Insurance