Desktop Support Technician

The Desktop Support Technician provides front-line technical support to staff across the organization, ensuring reliable access to systems, devices, and applications that support patient care and daily operations.

Requirements

• Deliver timely and professional technical support to staff across the organization.
• Troubleshoot hardware, software, and system issues to minimize disruption to operations and patient care.
• Configure, deploy, and maintain desktops, laptops, mobile devices, and peripherals.
• Support user access to systems including EHR (Epic), email, VPN, and other platforms.
• Troubleshoot basic network and connectivity issues including Wi-Fi and VPN
• Follow organizational policies related to IT security, HIPAA, and data protection.
• Document issues, resolutions, and processes in the help desk system.
• Maintain clear and updated technical documentation.
• Provide guidance and basic training to users on system use and best practices.

Benefits

• Generous Paid Time Off
• 401k Matching
• Health Insurance
• Dental Insurance
• Vision Insurance