Patient Care Coordinator

Patient Care Coordinators address and reduce barriers to care for patients at Care Alliance Health Center, providing healthcare navigation, benefits enrollment, population-specific interventions, community case management, and patient advocacy.

Requirements

• Screen patients for eligibility, support enrollment, recertification, and follow up as appropriate.
• Connect patients to available community resources such as reduced fare bus tickets, housing support, income and food support, job training, etc.
• Support patient comprehension of their diagnosis, treatment plan, and next steps, and connect patients to the appropriate licensed clinical professional.
• Work with providers to coordinate specialty care outside Care Alliance
• Assist patients with scheduling appointments; coordinating prior authorizations or insurance benefits; basic understanding of procedures; retrieval of specialty care reports, results, or visit summaries and appropriate follow up.
• Support enrollment and use of private benefits such as pharmaceutical assistance programs
• Identify and address non-medical barriers to health and self-sufficiency such as transportation, housing, income, recreation, and education.
• Establish and maintain positive relationships with community resources and social service agencies to link patients appropriately.
• Link patients to other experts such as Legal Aid or housing case managers and follow up with patients and external providers accordingly.
• Conduct daily review of outstanding referrals including appointments to be scheduled, patient navigation, and specialty visit results.
• Support engagement in primary care and provide support and assistance to clients in gathering and completing all necessary documents, submitting to applicable agencies, and appropriate follow-up.
• Educate patients on how to use new insurance options such as basics on managed care network coverage and drug formularies.

Benefits

• Health insurance
• Paid time off
• Retirement plan