Risk Mitigation Specialist

Care.com is a consumer tech company with heart, seeking a Risk Mitigation Vetting Specialist to execute initial and periodic risk-based vetting of network providers. The specialist will conduct continuous monitoring, identify and escalate safety, compliance, and reputational risks, and apply established vetting criteria to support network eligibility decisions.

Requirements

• Perform initial and periodic licensing and compliance checks
• Manage updates in third-party license verification systems and resolve discrepancies
• Conduct annual online reputational checks on providers and caregivers
• Verify annual business license and insurance compliance
• Research government and third-party sources to confirm safety and regulatory compliance
• Monitor alerts and feedback to identify risks and initiate escalations
• Coordinate escalation remediation with providers through resolution
• Apply pass/fail criteria and assess risk to support eligibility decisions
• Maintain accurate vetting records in Salesforce (CRM) to support audit readiness
• Utilize AI-enabled tools and automated systems to support vetting reviews and data validation
• Monitor quality, accuracy, and efficiency standards
• Participate in time studies and process improvement efforts
• Track regulatory updates and apply changes to vetting workflows
• Maintain vetting calendars and prioritize new and renewing providers
• Prepare and share vetting status and network health updates
• Support updates to training materials and assist with team training

Benefits

• Health insurance coverage
• Life, and disability insurance
• Generous 401K employer matching program
• Paid holidays
• Paid time off (PTO)