Assistant Manager for Contact Center - Iloilo
Carelon Global Solutions PhilippinesIloilo City, Philippines
Posted January 30, 2023
Full Time
About the Company
Carelon Global Solutions makes healthcare operations more practical, effective, and efficient. Our global team of more than 25K innovators drives growth, delivers exceptional support, and develops digital tools specifically for health plans, providers, and systems. Each day, our partners and experts from across the globe implement new ways to save time and money — so doctors can focus on care. Formerly known as Legato Health Technologies, Carelon Global Solutions is part of the Carelon family of brands and is a fully owned subsidiary of Elevance Health. Headquartered in the United States, Carelon Global Solutions has talented teams in India, Ireland, the Philippines, and Puerto Rico. Want to be part of something meaningful? Join our growing team. We believe that when bold talent meets limitless thinking, the possibilities are endless. As part of our Philippines team, you’ll work alongside some of the best minds in the business to solve healthcare’s most complex challenges. You’ll be part of an exciting, fast-paced, and supportive company culture, where all associates receive: • Competitive pay. • Generous benefits. • Training, mentorship, and growth. • Hybrid workplace flexibility. • The opportunity to help others and make a difference. Follow our Carelon Global Solutions Philippines LinkedIn page for the latest job postings and timely company news.
Job Description
Responsible for serving as the operations point of contact for day-to-day operations in a contact center, including facilitating issue resolution, meeting goals and targets, and managing a team of agents.
Requirements
- Conducts Performance reviews and participates in performance management initiatives.
- Acts as a liaison for both internal and external groups for program initiatives.
- Provides inputs to policies and processes impacting the operations.
