Assistant Manager - July 2023 Hiring
Carelon Global Solutions PhilippinesTaguig, Philippines • Iloilo, Philippines
Posted June 29, 2023
Full Time
About the Company
Carelon Global Solutions makes healthcare operations more practical, effective, and efficient. Our global team of more than 25K innovators drives growth, delivers exceptional support, and develops digital tools specifically for health plans, providers, and systems. Each day, our partners and experts from across the globe implement new ways to save time and money — so doctors can focus on care. Formerly known as Legato Health Technologies, Carelon Global Solutions is part of the Carelon family of brands and is a fully owned subsidiary of Elevance Health. Headquartered in the United States, Carelon Global Solutions has talented teams in India, Ireland, the Philippines, and Puerto Rico. Want to be part of something meaningful? Join our growing team. We believe that when bold talent meets limitless thinking, the possibilities are endless. As part of our Philippines team, you’ll work alongside some of the best minds in the business to solve healthcare’s most complex challenges. You’ll be part of an exciting, fast-paced, and supportive company culture, where all associates receive: • Competitive pay. • Generous benefits. • Training, mentorship, and growth. • Hybrid workplace flexibility. • The opportunity to help others and make a difference. Follow our Carelon Global Solutions Philippines LinkedIn page for the latest job postings and timely company news.
Job Description
Responsible for serving as the operations point of contact for day to day operations, including facilitating issue resolution, meeting goals and targets. Primary duties include conducting performance reviews, acting as a liaison for internal and external groups, and managing a team of CCR's.
Requirements
- Conducts Performance reviews and participates in performance management initiatives.
- Acts as a liaison for both internal and external groups for program initiatives.
- Contributes in creating, launching and driving critical account initiatives and programs.
- Provides inputs to policies and processes impacting the operations.
- Manages a team of CCR's in the optimal execution of operations activities ensuring that each team member meets / exceeds their goals and metrics on a daily, weekly and monthly basis.
- Coordinates with workforce for staffing requirements and scheduling of agents given leaves, absences and attrition.
- Arranges schedules to meet the service metrics by efficiently handling the forecast and / or spikes in call.
- Hires, trains, coaches, counsels, and evaluates performance of direct reports.
