Carewell is a category-defining business dedicated to providing trusted caregiving solutions and support for individuals and families. The Clinical Program Manager will design, build, and operationalize the infrastructure, workflows, and clinical standards for a growing care navigation program.
Requirements
- Licensed for multi-state practice — Active Nurse Licensure Compact (NLC) multistate license
- Clinical credentials — LVN preferred; RN considered for candidates with demonstrated leadership experience and genuine appetite for building and managing programs
- Medicare billing expertise — Direct experience working in a program that required minute-by-minute, time-based documentation for Medicare billing (CCM, TCM, PCM, CHI, RPM, or similar programs)
- Care navigation or case management experience — 3–5+ years in care navigation, case management, care coordination, or closely related patient-facing roles
- Telehealth expertise — Demonstrated ability to deliver remote care management, build rapport, and coordinate care via telephonic and digital tools
- Management experience — Proven track record leading, mentoring, or supervising clinical or operational teams
- SDOH fluency — Comfortable navigating social determinants and connecting patients to resources across complex systems
- Regulatory knowledge — Working understanding of Medicare regulations, HIPAA, and state telehealth compliance requirements
- Quality improvement experience — Track record implementing quality improvement processes to enhance clinical outcomes and operational performance
- Technology implementation — Experience evaluating, selecting, and implementing care management platforms, EHRs, or related clinical systems
- Builder mentality — You see the gap, you fill it, and you document how you did it so others can follow
- Nimble and adaptive — You thrive in ambiguity and treat a fast-changing environment as an opportunity, not a stressor
- Tech-forward — Comfortable with care management platforms, EHRs, and digital tools; quick to learn new systems
- Resilient problem-solver — You don't wait for perfect conditions; you find a way
- Low ego, high output — Equally comfortable owning the detail work and showing up credibly in strategic conversations
Benefits
- Health, Dental, and Vision insurance
- Short-term Disability and Life Insurance (100% employer-sponsored)
- Long-term Disability
- Supplemental Life Insurance (employee-sponsored)
- 401(k) Retirement Plan
- Generous paid time off and 6 paid holidays
