Customer Support Specialist
CARFAXVirginia, United States
Posted March 3, 2026
Full Time
About the Company
CARFAX is a company that helps millions of consumers make more-informed decisions every day.
Job Description
Join Team CARFAX as a Customer Support Specialist and help us create an exceptional experience for our Dealer customers.
Requirements
- Customer Interaction: Handle inbound calls and emails from Dealer customers with professionalism and efficiency.
- Issue Resolution: Act as the first point of contact for dealer support, offering solutions to inquiries and escalating complex issues when necessary.
- Data Management: Maintain accurate records of customer interactions and transactions by updating information in our systems in a timely manner.
Benefits
- Competitive compensation
- Benefits
- Generous time-off policies
- 4-Day summer work weeks
- Winter holiday break
- 401(k) / DCPP matching
- Annual bonus program
- Casual, dog-friendly, and innovative office spaces
