Account Manager - Beauty, Fashion & Luxury

CARMA is a globally-trusted media intelligence leader helping PR and communications professionals monitor what matters, measure what’s meaningful, and demonstrate the value of their work. We are seeking an Account Manager to have full commercial responsibility for a portfolio of clients using a range of CARMA’s monitoring and analysis services.

Requirements

• Taking commercial responsibility for Beauty, Fashion, and Luxury clients while actively promoting client retention and business growth
• Ensuring that clients maintain optimal profitability levels by identifying and resolving low-profitability issues, and creating strategies to enhance profitability
• Working closely with the Insights team to provide consultancy services to clients, focusing on service optimisation from the initial scope and design stage to prioritising insights and recommendations
• Managing projects across the full spectrum of services for each client, ensuring professional and high-quality delivery through prompt responses, effective communication, and strong stakeholder relationships
• Making sure all client contracts, purchase orders, briefs, coding manuals, and other pertinent documents are signed, up-to-date, and properly organized
• Leading innovation in CARMA’s Insights services, including enhancing commentary quality, data integration, data visualisation, and reporting formats
• Actively identifying and escalating roadblocks with proposed solutions to external PR agencies in a timely manner
• Conducting data verifications and statistical analyses to provide accurate reporting and insights for clients
• Coordinating with global operations teams to set deadlines and improve efficiency, ensuring deliveries are accurate and timely
• Monitoring analyst efficiency metrics, pinpointing areas for improvement, and ensuring that necessary actions are taken

Benefits

• Competitive salary
• Bonus structure
• Professional development opportunities
• Opportunity to work with a globally-trusted media intelligence leader