Client Services Executive

CARMA is a globally-trusted media intelligence leader seeking a Client Services Executive to support the delivery of media intelligence services to clients. The role involves client onboarding, managing deliverables, and preparing high-quality reports, with a focus on leveraging CARMA's media monitoring tools and platforms to provide actionable insights.

Requirements

• Assist in onboarding new clients and managing expectations
• Provide day-to-day support for client inquiries and requests
• Coordinate with internal teams to ensure accurate and timely deliveries of services
• Prepare and distribute client reports based on CARMA’s monitoring services
• Maintain organisational systems for managing client accounts and deliverables
• Ensure all service requests are processed efficiently and accurately
• Monitor service performance metrics and report on efficiencies
• Help in troubleshooting issues related to client accounts and service delivery
• Support the preparation of qualitative and quantitative analysis from media data
• Help identify trends and insights that are relevant to client objectives
• Assist in presenting findings to clients and providing actionable recommendations

Benefits

• Annual Leave 21 Days