Business Office Associate - Lead

As a Business Operations Associate Lead, you will mentor and guide Business Operations Associates while ensuring smooth operations across store departments, overseeing critical processes, and fostering a positive, collaborative work environment.

Requirements

• Mentor and coach Business Operations Associates
• Serve as Manager on Duty, directing workflow, resolving transaction questions, and addressing customer concerns
• Delegate and monitor Business Office tasks to maintain efficiency and accuracy
• Deliver exceptional customer service, explaining processes and answering questions clearly
• Process and audit paperwork for retail sales, appraisals, DMV transactions, and funding documentation
• Manage cash operations, including deposits, safe handling, and security protocols
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area

Benefits

• Paid sick time
• Paid vacation time
• Paid holiday time
• Holiday Premium Pay
• Paid time away for salaried employees