Lead Business Office Associate In Training

As a Business Operations Associate Lead, you will mentor and guide Business Operations Associates while ensuring smooth operations across store departments, overseeing critical processes, and fostering a positive, collaborative work environment.

Requirements

• Mentor and coach Business Operations Associates, supporting their growth and training.
• Serve as Manager on Duty, directing workflow, resolving transaction questions, and addressing customer concerns.
• Delegate and monitor Business Office tasks to maintain efficiency and accuracy, and assist store teams across departments, ensuring compliance with CarMax standards.
• Deliver exceptional customer service, explaining processes and answering questions clearly.
• Process and audit paperwork for retail sales, appraisals, DMV transactions, and funding documentation.
• Manage cash operations, including deposits, safe handling, and security protocols.
• Follow CarMax Environmental, Health and Safety (EH&S) requirements and maintain a clean and orderly work area.

Benefits

• Paid sick time
• Vacation time
• Holiday time
• Holiday Premium Pay