The Service Operations Support Manager in Training is accountable for managing and leading associates, maintaining inventory, and ensuring operational excellence across service functions.
Requirements
- Manage and lead associates to achieve production targets, maintain and control inventory levels, and provide exceptional customer service
- Conduct informal and formal observations of associates
- Communicate expectations and provide feedback to associates
- Participate and make recommendations in the screening/hiring and development of associates
- Maintain key performance measures
- Learn, participate and execute continuous improvement efforts
- Assist with the development and execution of production plans
- Ensure proper inventory levels of all materials and equipment
- Provide support to sales, business office and purchasing teams when needed
- Ensure compliance with all aspects of risk management
- Handle customer concerns in a quick, efficient, and friendly manner