Director, Service Delivery & AI Enablement - Computing Services - Computing Services
Carnegie Mellon UniversityPittsburgh, Pennsylvania, United States
Posted April 9, 2026
Full Time
About the Company
Carnegie Mellon University excels in creating problem solvers and innovators, ready to make an impact from day one.
Job Description
The Director of Service Delivery & AI Enablement provides strategic leadership for the design, governance, and continuous improvement of Client Services across Carnegie Mellon University.
Requirements
- Bachelor’s degree in Information Technology, Business Administration, or related field
- Significant leadership experience in IT service management, service delivery, or client experience
- Demonstrated experience establishing service performance metrics and governance models
- Experience implementing service improvements through automation or emerging technologies
- Strong collaboration, communication, and leadership skills
Benefits
- Comprehensive medical, prescription, dental, and vision insurance
- Generous retirement savings program with employer contributions
- Tuition benefits
- Ample paid time off and observed holidays
- Life and accidental death and disability insurance
- Free Pittsburgh Regional Transit bus pass
- Access to our Family Concierge Team
- Fitness center access
