
Princess is a leading international premium cruise line and tour company, carrying millions of guests each year to hundreds of destinations around the globe.
The Director of Guest Services is responsible for the operational leadership and strategic oversight of the shipboard and shoreside Guest Services organization. The role leads a multi-disciplinary team responsible for guest resolutions, concierge services, and financial operations, and ensures that guest inquiries, service recovery, and special requests are managed with efficiency and professionalism.