Director, Guest Services

The Director of Guest Services is responsible for the operational leadership and strategic oversight of the shipboard and shoreside Guest Services organization. The role leads a multi-disciplinary team responsible for guest resolutions, concierge services, and financial operations, and ensures that guest inquiries, service recovery, and special requests are managed with efficiency and professionalism.

Requirements

• Master’s Degree in Hospitality Management, Business Administration, or Tourism Management
• Minimum of 10–12 years of progressive leadership experience in hospitality, cruise, or travel operations
• Proven success leading large, guest-facing teams and managing operational performance across geographically dispersed environments

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives