Director, Guest Services

Director of Guest Services leads operational strategy and performance of Shipboard and Shoreside Guest Services organization, ensuring consistent and high-quality guest experience across all shipboard guest interactions.

Requirements

• Leads the operational strategy and performance of the Shipboard and Shoreside Guest Services organization
• Provides fleetwide functional leadership for Shipboard Guest Services Directors
• Oversees the strategic delivery of Sanctuary Collection Concierge and Suite Experience Managers and programs
• Governance of Guest Services administrative and financial operations
• Builds and leads a high-performing Guest Services leadership team

Benefits

• Cruise and Travel Privileges for You and Your Family
• Health Benefits
• 401(k)
• Employee Stock Purchase Plan
• Training & Professional Development
• Tuition & Professional Certification Reimbursement
• Rewards & Incentives