The Manager, Marketing Operations supports the Director in building a high‐performing, future‐ready marketing organization, strengthening the marketing function by improving processes, systems, data visibility, and operational discipline.
Requirements
- Design, document, and optimize operational processes by developing comprehensive Standard Operating Procedures (SOPs) to ensure clarity, scalability, and high-quality execution.
- Manage the configuration, permissions, governance, auditing, and documentation of the MarTech stack, including conducting regular platform audits to evaluate performance, adoption, and opportunities for consolidation or automation.
- Support in developing, maintaining, and executing a multi-year Marketing Operations and MarTech roadmap aligned to business priorities and marketing transformation goals.
- Define, implement, and operationalize marketing standards, frameworks, and operating models to drive consistency, scalability, and efficiency across teams.
- Leverage AI/GenAI to improve productivity and reduce costs by automating routine tasks and streamlining workflows, minimizing manual intervention across marketing operations.
- Coordinate cross-functional marketing activities, facilitating clear timelines, resource planning, and KPI tracking across teams.
- Provide support for budgeting, forecasting, and management of marketing expenditures.
- Facilitate training for marketing teams on processes, platforms, governance, and operational best practices.
- Ensure compliance with privacy, data governance, and accessibility standards (GDPR, CCPA, WCAG).
- Leverage Power BI dashboards, Google Analytics, and Excel for performance analysis, operational visibility, and reporting.
Benefits
- Health Care Benefits: Medical, Dental, Vision; Wellness incentives
- Retirement Benefits
- Time off and Leave: Paid vacation days, up to 15 days; paid sick days, up to 5 days; paid personal leave, up to 5 days; paid holidays, up to 13 days; birth and adoption leave; parental leave; family and medical leave; bereavement leave; jury duty leave; military leave; purchased vacation
- Disability: Short-term and long-term disability
- Life Insurance and Accidental Death and Dismemberment
- Tax-Advantaged Accounts: Health Savings Account; Health Care Spending Account; Dependent Care Spending Account
- Tuition Assistance
