Customer Service Specialist, I
CarringtonFranklin, Tennessee, United States
Posted February 23, 2026
40000 - 43000 USD
Full Time
About the Company
Carrington Mortgage Services is part of The Carrington Companies, which provide integrated, full-lifecycle mortgage loan servicing assistance to borrowers and investors, delivering exceptional customer care and programs that support borrowers and their homeownership experience.
Job Description
Join our amazing team and work a hybrid schedule! The Customer Service Specialist I will be responsible for providing excellent customer service by answering incoming calls and third party inquiries regarding existing real estate mortgage loans. Resolve customer issues as quickly as possible while providing accurate and timely information within company policies and all applicable regulations.
Requirements
- Answer least complex incoming calls via Automated Call Distribution system
- Deliver accurate and timely information to callers
- Refer more complex or complicated calls to qualified team member
- Track, follow-up and complete customer call backs to ensure inquiry resolution
- Collect payments whenever necessary and appropriate
- Document call details in mortgage servicing system
Benefits
- Comprehensive healthcare plans
- Discretionary 401(k) match of 50% of the first 4% of pay contributed
- Access to several fitness, restaurant, retail (and more!) discounts
- Customized training programs
- Employee referral bonuses
- Educational Reimbursement