CUSTOMER SUPPORT REPRESENTATIVE
Carter Machinery CompanyVirginia, United States • Fredericksburg, Virginia, United States
Posted March 2, 2026
Full Time
About the Company
Carter Machinery Company, the authorized Caterpillar dealer serving Virginia, West Virginia, Maryland, Delaware and Washington D.C.
Job Description
Carter Machinery Company is hiring a Customer Support Representative to provide telephone product sales and support to prospect and grow the parts, service and machine/rental business with assigned accounts.
Requirements
- Excellent verbal and written communication skills
- Excellent sales and customer service skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Strong analytical and problem-solving skills
- Ability to function well in a high-paced and at times stressful environment
- Proficient with Microsoft Office Suite or related software such as Salesforce
- Must have excellent driving record
- Ability to travel and work hours required by job and customer demand
- Promote a positive customer experience
- Uphold the Core Values of Integrity, Commitment, Excellence and Teamwork by embracing The Carter Way
Benefits
- Health, dental and vision insurance
- Paid time off
- 401(k), $0.75 to $1.25 match up to 6%
- Life and disability insurance
- In-house training instructors/programs
- Tuition reimbursement
- Employee referral bonus program
- Discounts: cellular phone service, computers, tooling, cars and trucks