Customer Service Representative

MP Equipment has a great opportunity for a Customer Service Representative to join our Team! The Customer Service Representative is responsible for providing outstanding customer service to all customers while ensuring sales orders are entered correctly, customer phone calls are answered and handled appropriately, and supporting the sales team as needed.

Requirements

• 1 – 2 years of customer service experience in a manufacturing environment.
• 1 – 2 years of experience supporting a sales team in a manufacturing environment.
• 1 – 2 years upselling experience
• Excellent communication skills, both exchanging and understanding verbal or written information.
• Quick and accurate data entry skills.
• Strong math skills.
• Strong problem-solving and decision-making skills.
• Phone etiquette skills – the ability to convey to the customer their importance in a professional manner.
• The ability to utilize engineering equipment drawings to interpret product information.
• The ability to be empathetic and ensure the customer feels they are being heard, and their situations will have a positive outcome.
• The ability to multitask.
• The ability to be adaptable in a constantly changing environment.
• Strong self-control in order to remain calm regardless of the situation.
• Effective time management skills – remain organized and meet deadlines.
• Must be able to report to work on time every day and remain as needed to resolve customer needs.
• Basic mechanical aptitude is a plus.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Company-paid life insurance
• Paid time off
• Vision insurance
• Company-paid STD
• Company-paid LTD