Customer Service Representative

MP Equipment, a Middleby company, provides state-of-the-art processing equipment for the food industry. We're seeking a Customer Service Representative to join our team and provide outstanding customer service.

Requirements

• 1 – 2 years of customer service experience in a manufacturing environment.
• 1 – 2 years of experience supporting a sales team in a manufacturing environment.
• 1 – 2 years upselling experience.
• 1 – 2 years of experience working in a team environment.
• Excellent communication skills, both exchanging and understanding verbal or written information.
• Quick and accurate data entry skills.
• Strong math skills.
• Strong problem-solving and decision-making skills.
• Phone etiquette skills.
• The ability to utilize engineering equipment drawings to interpret product information.
• The ability to be empathetic and ensure the customer feels they are being heard.
• The ability to multitask.
• The ability to be adaptable in a constantly changing environment.
• Strong self-control in order to remain calm regardless of the situation.
• Effective time management skills.
• Basic mechanical aptitude is a plus.

Benefits

• 401(k) matching
• Dental insurance
• Health insurance
• Health savings account
• Company-paid life insurance
• Paid time off
• Vision insurance
• Company-paid STD
• Company-paid LTD