Customer Care Concierge Agent

Carter's Inc. is seeking a Customer Care Concierge Agent to provide highly personalized, judgment-based service to valued customers through phone, email, and chat channels. The role requires autonomy, discretion, and a monthly discretionary budget to create moments of care that are human, memorable, and meaningful.

Requirements

• Minimum 3 years of experience in hospitality or related customer-facing roles
• Call center experience is preferred
• Proven experience in hospitality, customer care, retail, or service roles requiring high judgment and autonomy
• Exceptional emotional intelligence, empathy, and listening skills
• Strong decision-making ability with comfort operating under minimal scripting
• Deep product knowledge or demonstrated ability to quickly master product assortments
• Excellent written and verbal communication skills
• High integrity, discretion, and accountability when managing budgets and customer decisions

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan