Customer Service Concierge Agent

Legacybox exists to honor the trust families place in us by reclaiming their most meaningful moments from aging media so they can be watched, shared, and preserved forever. We hire brand ambassadors who happen to be great at customer service.

Requirements

• Exceptional written communication skills — clear, warm, and professional; free of jargon, reflexive openers, and filler language
• Exceptional verbal communication skills and phone etiquette — confident, composed, and human on the phone; you know how to listen, how to de-escalate, and how to leave someone feeling taken care of
• Fast, accurate typing — you can keep up with live chat and high-volume email without sacrificing quality
• Sound judgment: you know when to act, when to escalate, and how to handle ambiguity without a playbook
• Creative problem solving — you find the yes before you reach for the no
• Proficiency with web-based tools and productivity software; comfortable learning new platforms quickly
• Working knowledge of Google Suite (Docs, Sheets, Gmail, Drive)
• Experience with or ability to quickly master: Gorgias (or similar CRM), Aircall, Slack
• 1+ years of customer-facing work experience, or an Associate’s degree
• 18+ years old
• Must pass drug test and state, federal, and criminal background check
• A strong plus: Hotel, hospitality, or concierge experience — you already know what “going above and beyond” actually looks like
• Sales experience and acumen — you understand how to listen for needs, build trust, and guide a customer toward the right decision without pressure
• Mac computer proficiency

Benefits

• Career growth — we’re a fast-growing organization and we promote from within; this role is a launchpad, not a landing spot
• Performance bonus opportunities up to $700 during peak season
• Medical, dental, vision, HSA, and short-term disability — 30-day waiting period
• 401K with employer match — 6-month waiting period (must be 21+)
• 80 hours PTO annually, accrued bi-weekly
• Paid parental leave (maternity and paternity) after 1 year of employment
• Performance, attendance, anniversary, and birthday perks
• Unlimited fresh coffee and fruit all day