Technical Account Manager

Cartesia is looking for a Technical Account Manager to own the enterprise customer technical relationship from signed contract through production and beyond. The role requires 6+ years of experience in technical account management, customer success, or a related customer-facing technical role at a high-growth B2B company.

Requirements

• 6+ years of experience in technical account management, customer success, or a related customer-facing technical role at a high-growth B2B company
• Genuinely technical: can read API docs, understand system architecture, triage integration issues, and hold a real conversation with an engineer
• Proven ability to manage a complex multi-stakeholder book simultaneously: know which fires to fight and which to watch, with prioritization judgment over process compliance
• Strong project management instincts without being a 'project manager' — can run a complex implementation end-to-end and keep 15 accounts moving at once
• Excellent problem scoper: hears 'it's broken' and turns it into a clear problem statement, routes it correctly on the first try, and drives to resolution
• Strong communicator across altitudes — can run a daily standup with engineers and a QBR with a VP without losing substance in either direction
• Commercially aware: sees the connection between customer health and revenue growth and actively drives consumption, retention, and expansion — not just satisfaction
• High ownership, high autonomy: comfortable making decisions without asking permission and being accountable for customer outcomes
• Fluent with AI agents and tools to manage account load, automate status tracking, and focus time on judgment-intensive work

Benefits

• Competitive base salary
• Attractive equity package
• Commuter Allowance
• Flexible PTO
• Meals & Snacks
• Visa sponsorship