Technical Account Manager

Modern Treasury is hiring a Technical Account Manager to own the end-to-end post-sale customer journey, working closely with engineers, product managers, and payments teams to design, operate, and scale reliable money movement systems using Modern Treasury's APIs.

Requirements

• Serve as the primary technical advisor for a portfolio of customers
• Partner with Product, Engineering, Sales, and Support to translate customer needs into product feedback
• Deliver business and technical reviews including QBRs and post-mortems
• Help customers design, optimize, and scale payment systems
• Identify opportunities to expand usage, reduce failure modes, and increase automation across customer workflows
• Improve internal processes and build scalable, repeatable workflows by leveraging AI tools
• 3+ years in client-facing technical roles
• Strong experience with REST APIs and integration patterns
• Proven ability to troubleshoot issues in production environments
• Experience managing complex, cross-functional projects
• Excellent communication and stakeholder management skills
• Ability to balance reactive questions with proactive account strategy
• Experience using AI agents in a work environment
• Background in fintech, payments, or financial systems
• Familiarity with money movement, ledgering, and reconciliation workflows
• Experience with SQL and BI tools for debugging or data analysis