CRM Specialist

CarTrawler is a global travel tech company looking for a CRM Specialist to deliver turnkey campaign solutions and execute CRM and digital marketing campaigns. The ideal candidate has a strong academic grounding in marketing or a related field and at least 3 years of experience in digital marketing.

Requirements

• Minimum 3 years’ experience in digital marketing, supported by a strong academic grounding in marketing or a related field (preferably at third-level education).
• Proficient in using Salesforce Marketing Cloud and CMS platforms; familiarity with AMPscript, SQL, or HTML is advantageous.
• Proven track record of delivering against key digital marketing metrics, including acquisition, retention, churn reduction, conversion, ROI, incremental revenue, and gross margin optimisation.
• Strong experience working in cross-functional teams and managing diverse stakeholder expectations in a fast-paced, performance-driven environment.
• Highly analytical, with advanced Excel skills; experience with data visualisation tools such as Tableau is a plus.
• Demonstrates a deep curiosity and passion for solving customer problems through data-driven marketing and CRM innovation.
• Excellent project management and organisational skills, with the ability to manage multiple priorities independently.
• Strong verbal and written communication skills, with the ability to translate complex information into clear, actionable insights.
• Collaborative team player who builds effective relationships across departments and contributes to a high-performance culture.
• Passionate about marketing, brand building, and delivering outstanding customer experiences that drive commercial value.

Benefits

• Annual Bonus
• Pension Scheme
• Income Protection
• Life Assurance
• Subsidized Canteen
• Flexible Working
• Work from Abroad
• Sports & Social
• Bike to Work
• Travel Tax Saver
• Annual Leave
• Company Days
• Friday Unplugged
• Menstrual & Menopause Leave
• Marriage & Civil Partnership Leave
• Volunteer Days
• Subsidized Health Insurance
• EAP
• Flu Vaccines
• Health Stations