Team Lead, Market Operations

Carvana is looking for a Team Lead, Market Operations to run the local Carvana hub and lead a team of Customer Advocates in a fast-paced customer service environment. The ideal candidate will have 5+ years of work experience in a customer-facing team environment, 3+ years of management experience, and a proven history of developing and coaching employees.

Requirements

• 5+ years work experience in a customer facing team environment
• 3+ years of management experience
• Proven history of developing and coaching employees
• Prior experience with strategic planning, process improvement, and guiding teams to exceed goals
• Excellent interpersonal and leadership skills
• Ability to diagnose and solve problems with varying complexity while maintaining focus on the customer experience
• Willingness to work on weekends
• Enthusiasm and energy to contribute to and thrive in a rapidly growing start-up atmosphere where roles continually adapt as the company evolves

Benefits

• Full-Time Salary Position
• Medical, Dental, and Vision benefits
• 401K with company match
• A multitude of perks including student loan payments, discounts on vehicles, benefits for your pets, and much more
• A great wellness program to keep you healthy and happy both physically and mentally
• Access to opportunities to expand your skillset and share your knowledge with others across the organization
• A company culture of promotions from within, with a start-up atmosphere allowing for varied and rapid career development