Open Access Operations Analyst, E-Commerce Operations

The Open Access Operations Analyst will track, research, compile, analyze and act upon data relating to open access agreement customer accounts and e-commerce transactions for ACS Publications Division products. They will perform day-to-day customer interactions, order processing support, and account maintenance to grow revenue.

Requirements

• Perform open access agreement relationship management and support
• Setup and renew open access agreements
• Follow up communication to customers regarding ecommerce orders and payment
• Interact with business partners, vendors, and customers
• Analyze customer trends and make recommendations on process improvements
• Enter, track, and monitor customer interactions and feedback
• Support sales evaluations and ongoing IT efforts

Benefits

• Generous Paid Time Off
• 401k Matching
• Retirement Plan
• Four Day Work Week