Open Access Operations Analyst, E-Commerce Operations
ACSColumbus, Ohio, United States
Posted February 10, 2026
47000 - 65000 USD
Full Time
About the Company
The American Chemical Society (ACS), founded in 1876, is a congressionally chartered nonprofit that serves over 200,000 chemists, chemical engineers, and related professionals worldwide. ACS advances scientific knowledge through a portfolio of peer‑reviewed journals, comprehensive databases, and high‑impact conferences that set the standards for chemical research. The organization also empowers its community with education, career development, and policy initiatives, while annually awarding more than $22 million in research grants to support innovation in the petroleum and related fields. Its commitment to scientific integrity, public engagement, and a vision of a world built on science distinguishes ACS as the premier professional home for chemistry professionals and a leading voice in shaping science policy.
Job Description
The primary role of the Open Access Operations Support Analyst is to track, research, compile, analyze and act upon a complex set of data relating to open access agreement customer accounts as well as independent author e-commerce transactions for ACS Publications Division products.
Requirements
- Performs open access agreement relationship management and support of our self-paying customers.
- Responsible for the setup and renewal of open access agreements, including proper OA profiles and providing a smooth transition from customer acceptance to account activation.
- Responsible for the follow up communication to customers regarding ecommerce orders and payment using applicable systems and tools to track and monitor transaction activity.
- Enters, tracks, and monitors customer interactions and feedback to improve customer relationships;
Benefits
- Full-time employment
