Technical Support Specialist

Role Overview

The Technical Support Specialist provides technical support and expertise to end users of software and hardware systems. The incumbent evaluates customer needs and responds promptly to technical issues or inquiries, resolving them to the user’s satisfaction.

What You Will Do

Monitor and respond to service requests, complete logs, communicate with end users, conduct research, and escalate issues as needed.

Why It Might Be a Fit

This role requires a patient, analytically minded, and team-oriented individual with strong problem-solving skills, communication skills, and the ability to multi-task.

Requirements

• Bachelor's degree in IT or related field
• 2+ years of experience in technical support services
• Microsoft Certification and technical level knowledge of MS Windows Desktop OS
• Outstanding relationship management, communication, and listening skills
• Ability to multi-task and manage multiple inquiries at once

Benefits

• Medical, Dental, Vision, Life & Disability Insurance
• Maternity & Parental Leave
• Flexible Spending Accounts
• Discounted Stock Program
• 401K
• Employee Awards
• Employee Assistance Plan
• Wellness Incentive
• Tuition Assistance
• Career Pathways