Retailer Support Advisor job at Castle Trust Bank, supporting retail partners to deliver outstanding customer experiences.
Requirements
- Previous experience in a customer service or support role
- An excellent telephone manner
- Strong communication skills, both written and verbal
- High attention to detail and accuracy
- The ability to manage changing priorities while maintaining service quality
Benefits
- Competitive salary
- Performance bonus (based on individual and company performance)
- Generous contributory pension through Hargreaves Lansdown
- Life Assurance
- 25 daysâ holiday + option to buy/sell 5 days
- Additional paid volunteering day
- Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
- Free access to BHSF Rise EAP to support colleague health and wellbeing
- Gym discounts
- Season ticket travel loans (if applicable)
- A supportive, inclusive culture where your work has real impact