Retailer Support Advisor

Retailer Support Advisor job at Castle Trust Bank, supporting retail partners to deliver outstanding customer experiences.

Requirements

• Previous experience in a customer service or support role
• An excellent telephone manner
• Strong communication skills, both written and verbal
• High attention to detail and accuracy
• The ability to manage changing priorities while maintaining service quality

Benefits

• Competitive salary
• Performance bonus (based on individual and company performance)
• Generous contributory pension through Hargreaves Lansdown
• Life Assurance
• 25 days’ holiday + option to buy/sell 5 days
• Additional paid volunteering day
• Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
• Free access to BHSF Rise EAP to support colleague health and wellbeing
• Gym discounts
• Season ticket travel loans (if applicable)
• A supportive, inclusive culture where your work has real impact