Customer Support Specialist
CATALISEdmonton, Alberta, Canada
Posted April 1, 2026
Full Time
About the Company
Catalis is a leading government Software as a Service (SaaS) and integrated payments provider.
Job Description
We are a fast growing and award-winning technology company that serves small urban and rural municipal governments across Canada. We offer competitive compensation, full paid vacation, and comprehensive health & dental benefits. We focus on professional development and strive to be an example of a successful high-growth technology company in Alberta.
Requirements
- High school diploma or equivalent work-related experience.
- Basic knowledge of Microsoft Windows and Microsoft programs such as Word, Excel, etc.
- 1-2 years of call center or technical support experience.
- Salesforce Service experience a plus
- Strong attention to quality processes and detailed work
- Strong communication skills and the ability to work independently
- Ability to interact effectively both verbally and written with clients and team members
- Because this position has access to criminal justice information, you must be able to complete Criminal Justice Information Services (CJIS) related training and pass a secondary FBI Level background check.
Benefits
- Competitive compensation
- Full paid vacation
- Comprehensive health & dental benefits
- Free access to unlimited Udemy courses for personal and professional advancement
