Product Support Technician
CatapultMonterrey, Nuevo LeĂłn, Mexico
Posted April 8, 2026
Full Time
About the Company
WE WANT PEOPLE WHO ARE PASSIONATE ABOUT PROVIDING EXCEPTIONAL PRODUCT SUPPORT We are looking for a talented and proactive Product Support Technician to support the rapidly growing customer base of our ambitious, fast-growing and transforming company.
Job Description
WE EXIST TO IMPROVE THE PERFORMANCE OF ATHLETES AND TEAMS Our mission is to improve the performance of athletes and teams, which we do by engineering the premier technology platform for sport.
Requirements
- Basic user administration
- Technical support assistance
- Product training
- Troubleshooting hardware and software issues
- Escalating problems to the next level of support
- Recording details of all incoming support requests
- Creating help documentation
- Documenting use cases and problem solutions
- Validating new software features
- Validating and updating support processes
- Collaborating with other members of the software team
- Prioritizing the incoming queue
- Utilizing Remote Software
Benefits
- Career growth and development opportunities
- Collaborative work environment
- Opportunity to work with multiple nationalities and cultures
