Product Support Technician

We are looking for a talented and proactive Product Support Technician to support the rapidly growing customer base of our ambitious, fast-growing and transforming company.

Requirements

• Basic user administration
• Technical support assistance
• Remote product training
• Troubleshooting hardware and software issues
• Creating help documentation
• Documenting use cases and problem solutions
• Validating new software features
• Validating and updating support processes
• Collaborating with other members of the software team
• Prioritizing incoming support requests
• Utilizing Remote Software to access customer and internal hardware