Product Support Engineer

We are seeking a Product Support Engineer to provide advanced software technical support to customers, resellers, and partners of Proofpoint via phone and the ticketing system. The role involves managing cases in the ticketing system, creating and sending out alerts, publishing Knowledge Base articles, and serving as a subject-matter resource across a broad range of product areas.

Requirements

• Familiar with Microsoft Exchange and SMTP messaging architecture
• Familiar with Microsoft Windows, Active Directory, and Internet Information Server (IIS)
• Independently trouble-shoot software applications, complex distributed system environments involving multiple configurations and protocols
• Experience in Powershell and command line scripting an asset
• Excellent written and verbal customer-facing communication skills

Benefits

• Competitive compensation
• Comprehensive benefits
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities