Product Support Engineer

Proofpoint is seeking a Product Support Engineer to provide advanced software technical support to customers, resellers, and partners via phone and ticketing system. The role involves managing cases, creating knowledge base articles, and acting as a subject-matter expert. The ideal candidate has experience troubleshooting and resolving moderately complex technical issues, excellent written and verbal communication skills, and knowledge of Microsoft Exchange, Windows, Active Directory, and IIS.

Requirements

• Experience troubleshooting and resolving moderately complex technical issues
• Strong problem-determination, issue isolation, and root-cause analysis skills
• Familiarity with Microsoft Exchange and SMTP messaging architecture
• Familiarity with Microsoft Windows, Active Directory, and Internet Information Server (IIS)
• Experience with Powershell and command line scripting
• Excellent written and verbal customer-facing communication skills

Benefits

• Competitive compensation
• Comprehensive benefits
• Career success on your terms
• Flexible work environment
• Annual wellness and community outreach days
• Always on recognition for your contributions
• Global collaboration and networking opportunities