Product Support Technician - Tactics & Coaching

Catapult is building the future of sports performance technology, with a mission to Unleash the Potential of every athlete and team on earth. We don't just work in the sporting industry; we are actively changing it. As a Product Support Technician, you will provide technical support assistance to clients using our Video platform solutions through phone, email or live chat, and work collaboratively with other members of the global support team and engineering department.

Requirements

• Experience using Coaching Video solutions such as Thunder, Focus, Vision, and/or MatchTracker is preferred
• 1-2 years of technical support experience is preferred
• Associate degree in Computer Science, IT, sports science or equivalent experience in a related field is preferred
• Written and verbal communication skills required.
• Prior troubleshooting experience with PC or Mac based systems
• Experience with support ticketing platforms; Salesforce and Zendesk is preferred
• Ability to work extended hours and on weekends is required
• Ability to thrive in a dynamic work environment and see tasks through to completion
• Great understanding of a range of sports. Including the challenges that athletes and coaches face.

Benefits

• Generous paid maternity and paternity leave
• Health, Dental, and Vision insurance
• 401(k) retirement plan with company match