AVP / Customer Service & Sales Manager
Cathay BankIrvine, California, United States
Posted January 6, 2026
52880 - 72120 USD year
Full Time
About the Company
Cathay Bank is a leading financial institution that strives to provide a caring culture and empower employees to achieve their professional goals.
Job Description
We are seeking an AVP / Customer Service & Sales Manager to support branch sales goals while overseeing all aspects of customer service levels and branch operational integrity. The successful candidate will have a strong work ethic, excellent communication skills, and experience in a similar capacity with management/supervisory responsibilities.
Requirements
- College degree a plus
- Three to five years' experience in a similar capacity with management/supervisory responsibilities
- Comprehensive knowledge of all aspects of branch service functions
- Thorough knowledge of bank policies and procedures
- General knowledge of complex support systems, branch efficiency and productivity, and personnel policies and procedures
- Direct sales experience desired
- Computer experience (Microsoft Word, Excel, Outlook) required
- Good management skills with emphasis on planning, organization and scheduling
- Excellent verbal and written communication skills
- Bi-lingual English and Chinese (Mandarin or Cantonese) preferred
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability insurance
- Flexible spending accounts (FSAs)
- Health saving account (HSA) with company contributions
- Voluntary coverages
- 401(k)