At Cathay Bank, we strive to provide a caring culture that supports your aspirations and success. We believe people are our most valuable asset and we proudly foster growth and development empowering you to achieve your professional goals.
Requirements
- Management of and total accountability for a branch office in meeting administrative, Compliance, operational, sales and service, and profitability objectives of the bank.
- Make regular business development calls to solicit new business (loans, deposits) or improve services to clients.
- Oversee and/or train/guide staff to provide clients with appropriate Bank products and services.
- Represent the bank in the community through involvement in various civic and charitable activities.
- Assure compliance with the bank’s policies and procedures.
- Maintain non-discriminatory practices in business.
- Perform miscellaneous duties as assigned.
- Set annual personal performance plan/goals and weekly sales plan/goals for the branch staff.
- Assess sales results of the branch.
- Work with marketing dept. to develop sales programs and/or campaigns.
- Hold weekly sales/service meetings for briefings and debriefings.
- Motivate staff to solicit sales and give commendable service.
- Supervise training of staff on product knowledge, sales and service techniques.
- Provide clients with appropriate bank products and services to meet the clients’ needs.
- Build/enhance business relationship with clients.
- Make business development calls to solicit loans.
- Maintain, promote, enhance business relationship with clients.
- Set annual budget and business goal for the branch.
- Monitor monthly income and control expense of the branch.
- Ensure a satisfactory branch overall audit.
- Monitor performance of the staff that are under the manager’s direct supervision. Coach and counsel them when needed. Ensure proper guidance is given to those who indirectly report to branch management.
- Arrange for appropriate training and cross training of staffs when needed.
- Address and resolve human resource issues when needed.
- Understand personnel policies and procedures and treat staffs fairly.
- Oversee/monitor performance of operations staff to ensure all policies/procedures are compliant with bank guidelines
- Ensure a satisfactory branch audit is met.
- Have designated authority to approve loans, overdrafts, checks, withdrawals, fee reversals, and other items.
- Sign official checks and other documents.
- Provide signature guaranty.
- Have authority to directly resolve errors and clients complaints.
- Hire and fire staff with the concurrence of senior management and Human Resources department personnel.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability insurance
- Flexible spending accounts (FSAs)
- Health saving account (HSA) with company contributions
- Voluntary coverages
- 401(k)
