The nCino Business Systems Analyst plays a crucial role in supporting the bank's utilization and adoption of the nCino application system, collaborating with banking teams to enhance implementation and support commercial lending and deposit origination processes.
Requirements
- Apply best practice techniques to perform basic administration of nCino using Salesforce’s comprehensive configuration tools.
- Diagnose and resolve end user issues in a manner that exemplifies Cathay Bank’s high standards of client service.
- Design and maintain custom reports, dashboards, and processes to facilitate comprehensive data analysis and provide strategic business insights.
- Conduct thorough testing of IT-related configuration changes in nCino and document in accordance with the established change management process to ensure adherence to quality control standards.
- Manage the Business Change Request (BCR) process by guiding stakeholders through BCR forms submission, documentation for testing and validation, and official sign-off across environments for enhancements and changes.
- Open and monitor tickets with third-party vendors including nCino, Sandbox Banking, and Informatica to resolve issues involving middleware integration and nCino core functionality.
- Collaborate with the institution’s managed services vendor to track current projects and feature updates.
- Assist in the creation and upkeep of a centralized repository for routine nCino system administration procedures such as service account maintenance and regular monitoring of integration processes.
- Develop an nCino release and middleware update management strategy to track major release schedules across all integration platforms to ensure system versions are up to date and tested.
- Maintain nCino UAT Sandbox refresh checklist to ensure functionality of nCino’s test environment.
- Keep informed on the latest developments and recommended best practices by consulting resources available through nCino Community knowledge articles and nCino University courses.
- Assist the Access Security department with managing user access.
- Process and deliver report requests from the Internal Audit department.
- Coordinate and schedule meetings with internal and external partners as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life insurance
- Long-term disability insurance
- Flexible spending accounts (FSAs)
- Health saving account (HSA) with company contributions
- Voluntary coverages
- 401(k)
