IT Support Specialist

Cato Networks is seeking an experienced IT Support Specialist to join our IT support team, providing first-line technical support to employees across all global offices.

Requirements

• Minimum of 3 years of experience in IT support or a related technical role
• Hands-on experience with Azure, Entra ID, and Microsoft 365 cloud environments
• Strong troubleshooting skills for Windows and macOS laptops, as well as mobile devices
• Solid understanding of network infrastructure concepts, including firewalls, Wi-Fi, and VPN technologies
• Experience with endpoint management tools such as Intune or Kandji
• Knowledge of IT automation or scripting (PowerShell/Python)
• Knowledge of IT knowledge base and documentation processes